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Water/Sewer Bill Payments

Water & Sewer Utility Rates

Water and Sewer Bills are rendered quarterly and become due and payable upon issuance following the period for which service is rendered. *A late payment charge of 1 percent per month will be added to bills not paid within 20 days of issuance. This late payment charge will be applied to the total unpaid balance for utility service, including unpaid late payment charges. Failure to receive a bill does not exempt customers from late payment penalties. The late payment charge is applicable to all customers. The utility customer may be given a written notice that the bill is overdue no sooner than 20 days after the bill is issued. Unless payment or satisfactory arrangement for payment is made within the next 10 days, service may be disconnected pursuant to Chapter PSC 185, Wisconsin Administrative Code.

If delinquent bills (prior to October 1) remain unpaid by November 1, a 10% penalty will be added to the total amount due.  If payment (with 10% penalty) is not received by November 15, the total amount due, including the 10% penalty, will be placed on the tax roll, per Wisconsin Statutes 66.0809 (3).

Water and Sewer Bills may be paid via the following options:

Automatic Payment Option

Quarterly bills are automatically withdrawn via an ACH process from your bank account.  Sign-up is easy!  An authorization form must be filled out, signed, and returned along with a voided or canceled blank check to the City of Franklin Treasury Office, 9229 W. Loomis Road, Franklin, WI  53132.  As soon as your bill includes the message "Do Not Pay-A Pre-Authorized ACH Withdrawal Will Be Taken", we will take care of the rest until you tell us to stop.  Your payment will automatically be deducted from your bank account 7 days prior to the specified due date. 

By Check made payable
to and mailed to:

City of Franklin
Box 78392
Milwaukee, WI  53278-0392

In person at:

City Treasury Office
Franklin City Hall
9229 W. Loomis Road
Franklin, WI  53132

A drop box is located outside of the main doors of Franklin City Hall for payments after normal business hours.


Customer Service

Billing Information:
(M-F, 8:30 a.m. to 5 p.m.)
Service Information:
(M-F, 7 a.m. to 3:30 p.m.)

Service/Emergency After Hours:
414-425-2522 (Police Dept.)

Franklin Water Tower

If moving, please notify the
Utility Office at 414-425-7510 to have your bill forwarded or to
identify a new customer.


Related Links

Board of Water Commissioners