Americans with Disabilities Act Notice
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Franklin will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment
The City of Franklin does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication
The City of Franklin will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities, so they can participate equally in the City of Franklin’s programs, services, and activities.
Modification to Policies & Procedures
The City of Franklin will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City of Franklin offices, even where pets are generally prohibited.
Modifications Available
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Franklin, should contact the Department of Administration, 9229 West Loomis Road, Franklin, Wisconsin 53132, at 414-858-1100 as soon as possible, but no later than three business days before the scheduled event.
The ADA does not require the City of Franklin to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the City of Franklin is not accessible to persons with disabilities should be directed to the Department of Administration, whose contact information is set forth above.
The City of Franklin will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs.
Americans with Disabilities Act Grievance Procedure
This Grievance Procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Franklin. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to: the City of Franklin Attn: Department of Administration, 9229 West Loomis Road, Franklin, Wisconsin, 53132.
ADA Coordinator Meeting
Within 15 calendar days after receipt of the complaint, the Department of Administration or its designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days after the meeting, the Department of Administration or its designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the City of Franklin and offer options for substantive resolution of the complaint.
If the response by the Department of Administration or its designee does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Mayor or the Mayor’s designee. Within 15 calendar days after receipt of the appeal, the Mayor or the Mayor’s designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or the Mayor’s designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the Department of Administration or its designee, appeals to the Mayor or the Mayor’s designee, and responses from these two offices will be retained by the City of Franklin for at least three years.